At HomeShastra, we understand that circumstances may arise where you need to cancel your order. We have implemented the following cancellation policy to ensure a fair and transparent process for both our customers and our company.

1. Cancellation Requests: 1.1. Before Dispatch: You have the option to cancel your order before it is dispatched from our facility. 1.2. Approval Required: To initiate a cancellation, you are required to request cancellation by contacting our customer support team via phone or email. Please provide your order details and reasons for cancellation. Your cancellation request will be reviewed for approval.

2. Approval Process: 2.1. Reasonable Grounds: Cancellation requests will be evaluated on a case-by-case basis. We will consider valid reasons such as product unavailability, change of circumstances, or any other reasonable grounds. 2.2. Customer Support Evaluation: Our customer support team will carefully assess your cancellation request. We strive to provide a prompt response, typically within 1 business days, with a decision regarding the approval or denial of your cancellation. 2.3. Discretionary Approval: The approval of cancellation requests rests solely with HomeShastra. We reserve the right to accept or deny any cancellation request based on the circumstances and our company policies.

3. Communication and Confirmation: 3.1. Approval Notification: If your cancellation request is approved, we will promptly notify you via your preferred communication method (email or phone). 3.2. Denied Requests: In case your cancellation request is denied, we will provide you with a clear explanation for the decision. 3.3. Dispatch Notification: Once your order has been dispatched, it is no longer eligible for cancellation under this policy. You will receive a dispatch notification with relevant tracking information.

4. Refund and Charges: 4.1. Approved Cancellations: If your cancellation request is approved and your order has not been dispatched, we will initiate a refund for the full purchase amount within 7 business days. 4.2. Denied Cancellations: If your cancellation request is denied, your order will proceed as planned, and you will be responsible for any applicable charges or fees associated with the purchase.

5. Exceptions:  5.1. Promotional or Limited-Time Offers: Certain promotional or limited-time offers may have additional restrictions or specific cancellation policies. These details will be clearly communicated at the time of purchase.

Please note that this cancellation policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay updated on any modifications.

If you have any questions or need assistance, please feel free to contact our customer support team, who will be happy to assist you.